Shipping policy

Thank you for shopping with NOWFATE.

We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below before placing your order.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

During product launches, promotions, or holiday periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times begin once your order has been shipped.

Please note that these are estimated delivery times and may vary depending on your local courier or customs procedures.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number so you can follow your shipment's progress.

If you have not received your tracking information within 3 business days of placing your order, please contact us.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in our product or shipping prices.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your purchase.

NOWFATE cannot be held responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately. We will do our best to update your address before your order is dispatched.

Lost or Delayed Packages

Once an order has been handed to the shipping carrier, delivery is the responsibility of the courier.

If your package is significantly delayed or appears to be lost, please contact us and we will gladly assist you in opening an investigation with the courier.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged item(s)

We will review your claim and work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: csnowfate@outlook.com

We aim to respond to all enquiries within 1–2 business days.